Frequently Asked Questions (FAQ)
If you cannot find the answer you're looking for, please use the contact form right next to this page and we will answer your question!
How do I search an article?
At the top of each page there’s a search bar. You can enter the term or article number you’re looking for.
Why can't I see the prices?
The prices, together with your discount, are shown after you’ve logged in. If you don’t have an account, please click here to find more information about how to request an account.
Will my discount prices be shown?
Yes. When you’re logged in, both the gross prices as your personal prices will be shown.
Which solutions does Mauer® Locking Systems offer?
The products of Mauer® are suitable for multiple industries. We offer solutions for locking systems, cylinder systems (electronical and mechanical), access control, locker locks and safe locks. Here you can find a list of some (international) companies and organisations who’ve chosen for Mauer® Locking Systems.
What is the delivery time?
Mauer® has a very short delivery time. Because keys and cylinders can be produced and mounted directly in our factory, even complicated master key systems can be produced within a few days. Please contact our sales department at +31 33-4550900 or firstname.lastname@example.org for more information.
What do the SKG stars mean?
You are undoubtedly familiar with the SKG-stars visible on burglar resistance hardware. The number of stars is an indication of how burglar resistant the material is. You can read more about the star-rating in this leaflet.
How can I order?
You can browse in our catalogue and put the desired products in your shopping card. When you click on this shopping card, you can complete your order by filling in your data, accepting our terms and clicking on ‘order’.
How do I cancel my order?
If you would like to cancel your order, please contact the sales department as soon as possible. You can call +31 33-4550900 or mail to email@example.com.
What are the shipping costs?
The shipping costs are different, depending of the content and way of shipping. In the Netherlands, we have the following shipping costs:
Key orders until €150,- netto: €2,00 (above €150 free)
Cylinder orders until €150,- netto: €6,00 (above €150 free)
Other orders until €225,- netto: €9,00 (above €225 free)
Please contact the sales department for shipping costs outside the Netherlands.
Is there a minimum order value?
No, there is no minimum order value, you can order any article you want.
How can I become a customer?
You can fill in the request new debtor form (download here) and send it to the sales department. They will contact you after they’ve received it.
How do I request an account?
Only if you are already a customer, you can request an account via this link. We'll email your data as soon as possible after that. When you're logged in, you can see the prices with your discount.
How do I log in?
You can only log in after you've received a login code / password by mail. Please check the account page and fill in the form.
Top right at the page you can see if you are logged in.
I've lost my password. What to do?
Don't worry. You can reset your password via this link. We'll send you an automatic email with a link. When you click on this link, you can set up a new password.
How do I change my password?
You can change your password after you've logged in. At the right part of your screen at your account page you'll see a change password form.
How can I contact you?
It's possible to contact us through the following ways:
- telephone: +31 (0)33-4550900.
- email: firstname.lastname@example.org
- twitter: www.twitter.com/MauerLocks
- facebook: www.facebook.com/MauerLockingSystems
- linkedIn: www.linkedin.com/groups/Mauer-Locking-Systems-3562641
Or visit our company: Spaceshuttle 23, Amersfoort (Netherlands).
Do I get some extra discount when I order at your website?
Yes, when you order at this website you'll get 3% extra discount!
Does the web discount count for all products?
Yes, the 3% web discount is valid for all products in your shopping card, except for the shipping costs.
Can I see my web discount automatically?
Yes, the 3% web discount will be calculated automatically at the end of the order process and will also be shown in your receipt.
Where can I buy Mauer® products?
Mauer® has a lot of dealers. Click here for a map with most of our selling points.
Where do I find all forms?
You can find all forms at your account page, when you are loggin in.
Do you still have measuring tools in your assortment?
Yes we do, but we don't sell the (formerly) Van Erp measuring tools through the internet. You can download the catalogue here and place your orders by fax, email or telephone.
Do you have a question or comment? Please tell us!